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Black and Minority Ethnic Advocacy Service

I couldn't thank you enough for all your help, for all the letters you wrote and phone calls that you made. I'm just glad that we've finally resolved the ongoing issue we had and that mum is happy again. 

An advocate is someone who can both listen to you and speak for you in times of need. Advocacy in all its forms seeks to ensure that people are able to speak out, to express their views and defend their rights.

Mind in Haringey’s BME advocacy service can offer up to three months of Advocacy to Haringey residents who are experiencing a mental health problem and who are from a Black or minority ethnic community. There is no charge to access this service. 

*Due to a cut to funding, we are no longer running a generic advocacy service, for a list of other local advocacy providers, please click here. To read Mind in Haringey's Advocacy Statement, please click here*

To access Mind in Haringey's BME advocacy service please call 0208 340 2474 or email patricia.aboagye@mih.org.uk

Alternatively, download a referral form here.

Mind in Haringey’s BME advocacy service is:

  • A confidential service for people living in the borough of Haringey. 
  • A service which assists people to communicate their needs and make informed choices about decisions that directly affect their quality of life. 
  • A service which can offer information and signposting to carers, friends and family of people directly using mental health services in the borough. 

Mind in Haringey’s advocates will:

  • Try to ensure that your voice is heard so that others understand your needs and wishes.
  • Help you put across your point of view, your hopes and fears.
  • Help you to be included in the decision-making process.
  • Ensure you are treated with respect and as an equal.
  • Help you to get independent information, support and advice.
  • Help you to challenge assumptions.

Mind in Haringey’s advocates are:

  • Independent of other services- our service is not part of health or social services. 
  • Confidential- they will not share information about you without permission unless you or other people are at risk.
  • Empowering- they will not make judgements about your choices. They will help you to understand your options and help you to say what you want to service providers. 

Some of the issues an advocate can help with include:

  • Welfare benefits applications and written appeals including meetings with the Department for Work and Pensions (DWP).
  • Housing issues- requesting repairs, transfers to another property and liaising with housing officers. 
  • Legal – help at meetings with a solicitor or referrals to the Free Representation Unit (FRU).
  • Debt management.
  • Preparation for and support at Care Programme Approach and other formal meetings.
  • Making complaints.
  • General information and signposting.
  • Accessing services.
  • Dealing with other mental health professionals and other agencies.
  • Discrimination issues.

Mind in Haringey's BME advocacy service works in consortium with Mind in Enfield and Mind in Barnet to develop and improve services and to share good practice across North London.

Making a complaint about local health and social care services.

If you have a complaint about the services you received at a hospital you should contact:

Whittington Hospital
Tel: 020 7288 5551
Email: whh-tr.WhittHealthPALS@nhs.net

Chase Farm Hospital
Tel: 0208 216 4924
Email: bcfpals@nhs.net

North Middlesex University Hospital
Tel: 0208 887 3172

If you have a complaint about Mental Health Services you should contact:

The Barnet, Enfield and Haringey Mental Health NHS Trust Patient Experience Team
Tel: 0208 702 3932
Email: complaints@beh-mht.nhs.net

Further Information

For further information about what Advocacy is, please click here.